Abu Dhabi Government Services Centres - Tamm

The Abu Dhabi government is keen to provide all possible means of convenience to Emiratis and residents; following to the vision and course of the late Sheikh Zayed bin Sultan Al Nahyan to provide the best governmental services, to drive the development process and support the progress of these services.

“Tamm” Portal and Abu Dhabi government services centres “Tamm” aim to enable the customers to complete a comprehensive chain of governmental transactions through one point of contact, without the need to visit the different Government entities to finalize their transactions, by providing smart innovative solutions to enrich the experience of the customer, pursuant to the best global practices.

Future Vision

Sheikh Zayed bin Sultan Al Nahyan

Abu Dhabi Government Services Centres “Tamm” are considered a reflection of the future vision of Abu Dhabi and the dedication to achieve a quantum leap in providing government services, digital transformation, and joint governmental work, as “Tamm” provides the services of several government entities in different aspects of life such as education, health, labour, housing, and transportation depending on the leading infrastructure of the emirate of Abu Dhabi.

This enables the Government entities to exchange data and governmental documents through secured channels.

Abu Dhabi government services centres “Tamm” provide a unique model of customer service aimed to enrich the experience of the customer through direct communication and the removal of barriers between the customers and employees, without the need of receptions and welcome areas.

These areas will be exchanged with guidance, self-service areas, and a joint innovation area to enrich the communication and customer’s experience.

Comprehensive Governmental Services

Abu Dhabi government services centres “Tamm” provide around 250 governmental services for more than 12 core sectors, such as education, health, labour, residency, housing, business, transportation, family, community and more.

Individuals, investors and businessmen can finalise a chain of transactions, without the need to visit different government entities through the self-service kiosks available in the centres, using SmartPass, the single official online account to access multiple UAE Government e-services, without the need to register on their websites.

The customer also can access services through direct communication with a highly trained team of the national competences who use the latest customer service technology. In addition to this, the team will be able to communicate in 10 different languages, in order to get the necessary guidance and support during the registration and digital ID process.

Abu Dhabi government services centres “Tamm” serviced more than 24 thousand customers in the first quarter of 2019 with a success percentage of 97.3% and customer satisfaction of 97%, which are the most important performance indicators adopted by Abu Dhabi Digital Authority.

Tamm Cares

In line with Abu Dhabi’s vision to facilitate the lives and prosperity of its residents, visitors and investors, to reinforce its position as forefront to the welfare and empowerment of the people of determination and as a global investment destination, ADDA launched initiatives and services for people of determination, senior citezens and investors.

Tamm Cares For POD and Seniors

Abu Dhabi Digital Authority (ADDA) launched the “Tamm Cares for people of determination and seniors” Service, where all Abu Dhabi government services can be accessed for the People of Determination and Senior citizens in their place of residence all over the emirate of Abu Dhabi without the need to leave their homes.

Abu Dhabi Government Services Centres “Tamm” provide communication devices in the parking areas for People of Determination at the entrance of the centre to enable them to communicate directly with the centre’s officials and get the service needed without the need to leave their cars.

For more information, kindly call 800 555

Tamm Cares for Key Investors and Entrepreneurs

"Tamm Cares for Key Investors" Service aims to strengthen the position of Abu Dhabi as one of the most attractive investment destination in the region.

The Service facilitates business set up procedures and saves time and effort by reaching out to the investors and entrepreneurs in their respected locations providing proactive, fast and efficient Government services.

For more information, kindly visit "Tamm Cares for Key Investors".

Modern and Environmentally Friendly Centres

Abu Dhabi government services centre “Tamm” was designed as per the highest international standards to provide Abu Dhabi Government services in an easy, smart, and innovative way based on the customer’s journey.

“Tamm” centres are designed in line with Abu Dhabi’s vision to build a sustainable green economy converting paper documents into digital documents.

Abu Dhabi government services centre “Tamm” includes five main areas as follow:

Greeting Area: Open space greeting area without barriers for fluid access flow.
Engagement Area: Transit areas with full Centre view.
Self-Service Area: enables the customer to finalize a chain of services in an easy way and as fast as possible.
Co-Create Area: based on exchanging ideas and suggestions, which increases the interactions with customers and reinforce their participation in developing the service.
Investors Area: will be the first destination of the investors who desire to know the necessary procedures to start their business in Abu Dhabi.