Emergency Procedures and Numbers in Abu Dhabi
In case of an emergency involving a car accident or a critical medical condition, contact the concerned party and provide the paramedics with clear information, such as the nature and location of the accident and how critical it is in order to assist you.
You should remain calm and follow the instructions provided by the paramedics. You can also assist anyone in need of help based on your knowledge and ability.
Emergency Numbers in Abu Dhabi
|Entity/ emergency case||Phone number|
|Electricity emergencies - Abu Dhabi||991|
|Water emergencies - Abu Dhabi
|Water and electricity emergencies - Al Ain||800 9008|
|Emergencies Office in the Municipality of Abu Dhabi, Al Ain and Al Dhafra||993|
|Weather condition and earthquakes emergencies||+971 2 666 7776|
|Customer Protection||800 555|
|The Centre for Regulation of Transport by Hire Cars (TransAD)||600 535353|
|Abu Dhabi International Airport||+971 2 505 5555|
Emergency Service for People of Determination
People of determination can send an SMS to 5999 to report accidents or anything that might disrupt the security and public order.
National Early Warning System
The National Early Warning System (EWS) project was created for the sake of ensuring safety and protection of all individuals in the UAE. The main role of EWS is warning people of emergencies and dangerous weather conditions in advance and guiding them on how to stay safe in such situations.
For more information about EWS, click here.
Abu Dhabi Police provides Aman service, a highly confidential channel that contributes to the stability and security of the community.
The service enables all members of community to provide information regarding security, traffic and any other issues to Abu Dhabi Police.
Community members can submit any information through the Abu Dhabi Police website.
Women and Children Protection
Ministry of Interior Child Protection Centre
The Ministry of Interior Child Protection Centre works on ensuring the protection of children through various approaches, such as the hotline service '116111'.
The service is offered for free and around-the-clock to receive reports on child abuse or negligence.
Ewa’a Shelter for Women and Children
The Ewa'a Shelter for Women and Children provides women and children, victims of human trafficking and sexual abuse, with a safe and temporary shelter, as well as all necessary medical, psychological and social assistance.
Reporting Missing Persons
In case of missing persons, call 999 Abu Dhabi Police hotline and provide as much information as possible, such as full description and information on circumstances in which the missing person was last seen.
In the event of any maritime accidents, call the Coast Guard emergency number (996) to start search and rescue operations.
In case of injuries or death at the workplace or If a worker has been absent for three days or more due to an injury at work, the employer must inform the Ministry of Human Resources and Emiratisation within 24 hours of the incident.
When a natural death occurs in Abu Dhabi or in case of a UAE national dying outside the Emirate, Health Care Facilities (Hospitals) should directly contact one of the morgues in Abu Dhabi or Al Ain or Al Dhafra Region.
If death is unnatural or outside the hospital, contact directly 999.
Dealing with Emergencies
To minimise the danger during an emergency situation, remember to do the basic steps that will ease the situation and help you get the best and quickest response in an emergency situation. Before providing any assistance, ensure your safety and the safety of the people accompanying you.
In case of medical emergency, follow these tips:
- In case the emergency was indoor (an apartment or a house), clear the path to the injured; move furniture and unlock doors, have someone wait for the ambulance if possible and have the elevator ready, and turn on the outside lights at night.
- Do not move the patient unless his/her life is threatened by external factors, such as fire, falling debris or electricity. If you must move an unconscious person, first stabilise the neck and back, then call for help immediately.
- Check if the victim is conscious and do not try to feed liquids to an unconscious person.
- Check if the victim is breathing; if not, carefully position for artificial respiration, clear the airway, and commence mouth-to-mouth cardiopulmonary resuscitation (CPR).
- If you found injuries and bleeding, wash your hands, if possible, before and after to avoid infection, lay the person down to reduce the chances of fainting caused by increased blood flow to the brain, and press with a sterile bandage or a clean cloth and maintain pressure until the bleeding stops.
In case of fire emergency, follow these tips:
- Pull the nearest fire alarm.
- Call the fires service at 997.
- Provide all needed information while remaining calm.
- Do not jump from high places.
- If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure and crawl to the nearest exit.
- Evacuate the place using stairs and not electric elevators.
In case of a car accident, follow these tips:
- Call the police at 999.
- Call the ambulance at 998 in case of injuries.
- Inform the operator about the location and if there is a need for an ambulance.
- Provide correct data to ensure quick arrival of help.
- If the accident is not serious, move the vehicle away from traffic.
- If a person gets accidentally locked inside a car, call the police at 999. In case of car break down, call 800 72233.
In case of marine accidents, follow these tips:
- Call the Coastguard at 996.
- If a person has fallen overboard, stop the engines of the boat and get as close as possible.
- Throw the life raft or rescue rope to the person fallen overboard.
- Send a distress signal through the VHF machine.
Training and Volunteering Programmes for Emergency Cases
Sanid: The National Emergency Response Volunteer Programme
Sanid provides practical and theoretical training programmes for individuals willing to learn how to manage emergencies or to join the Emergency Volunteer Readiness Corps.
Programme's participants receive a certificate of accreditation of their skills, in addition to participating in occasional training sessions to maintain their skills.
Elaaj provides training programmes for volunteers from government and private sectors looking for participating in rescue during emergencies and disasters.
Official websites of the entities mentioned in the page