We respect the privacy of our users and highly value their trust in us. In this privacy statement, we explain how we collect, use, disclose, and protect your information when you visit TAMM website or TAMM application.
The policy, however, might change at any time and for any reason; TAMM will send a notification to its users informing them about the updated policy to read it and agree to it.
When you browse, read pages, or download information from this website, we automatically gather and store certain information about your visit. This information is used for statistical purposes only and covers:
- The IP address and geolocation to identify the country from where you are accessing TAMM.
- Personal identifying information such as name, contact details, if voluntarily provided.
- The name of the top-level domain from which you access the Internet (for example: .ae, .com, etc).
- The type of browser you use.
- The date and time you access the site.
- The pages you access.
- The documents you have downloaded and the previous internet address from which you came directly to the site.
We do not collect this data for commercial or marketing purposes, and ADDA does not sell, exchange or otherwise distribute the data collected for commercial or marketing purposes.
We, occasionally, conduct online customer surveys to get your feedback. We use the survey data for research and to improve our services. The participation in those surveys is optional.
Use and Disclosure of Personal Information
You may browse and access information contained within our website without providing any personal information, be it information from which your identity is apparent or can be reasonably ascertained. If you voluntarily provide personal information (e.g. for you to be granted access privileges to TAMM services or for your account on TAMM, or through contact forms), this information is saved and logged, if necessary, on our servers for the purpose of logging and tracking services.
The information may be shared with government entities of Abu Dhabi only and may be used to communicate to you the status of the services’ transactions you initiated and/or to assess your input to improve the content of TAMM’s website. ADDA will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.
Our website uses “persistent cookies” for any personalised content.
- Personalised content is the content from the website, which is delivered to a browser after a user has logged in once.
- Cookies are text files, or entries in larger files, utilised to distinguish between visitors to a website, and to track information during multiple visits to a website.
- help you navigate our website,
- facilitate the sign up and sign in process for our services,
- personalise your experience, and
- improve our website.
ADDA has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorised attempts to upload or change information, or otherwise cause damage.
Access to and Correction of Personal Information
ADDA will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the website is maintained.
Social Media Channels
TAMM’s website uses social media channels to share information and to engage with the public. Feeds from TAMM’s social media channels are embedded on the website’s homepage, while the feeds from other government entities are embedded in the landing page of each government entity on TAMM’s website.
By embedding the social media feeds on our website, we aim to create a seamless experience for the website visitors and allow them to access information and communicate with the government entities.
The type of information we collect includes personal information, derivative data, Geo-location information, mobile device access, mobile device data and push notifications.
While using our application, we collect any Personally Identifiable Information (PII) such as your name and email address, which you voluntarily provide us when participating in various interactive activities such as chat, surveys, or while providing feedback, requesting information, using services and journey and logging through the Smart Pass. Your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.
We may, automatically, gather and store certain technical information while using the application such as the pages you have accessed and the transactions you have made. This information is collected with the intent to understand your needs and help you, in a better way, access the information.
Our application provides you with the option to pay for multiple services, including water and electricity, traffic fines, among others. We do not collect or store any of the financial data such as credit card details.
When you use TAMM’s application, we request your consent to access and collect your Geo-location data. We use the location service to determine your current location and provide you with services such as map directions and route to the nearest government entity. The Geo tracking service is also used to provide you with services and information related to your geographic location.
You can disable the Geo-location tracking service, if you wish to, through the device’s settings.
Mobile Device Data
Each time you access TAMM’s application, we may automatically, based on the permission you have granted, access certain features from your mobile device and collect information such as the device type you are using, the operating system running on the device model, default language used for the device, location, and network provider.
Mobile Device Access
Some of our services such as reporting incidents may require the upload of supporting documents such as images. For this kind of services, we may request your permission to access certain features from your mobile device, including camera, contacts, reminders, SMS messages, social media accounts and other features.
You can always disable the access permission at any time through the device’s settings.
With the intent of facilitating your experience in availing our services and keeping you updated, we may request to send you push notifications regarding the government services, your account or the application update. You can always disable this type of notifications by turning them off in your device’s settings.
Use and Disclosure of the Information We Collect
The information we collect will only be used to communicate to you the status of the services transactions you initiated and/or to assess your input to improve the content of TAMM’s application. ADDA will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.
Third Party Links
ADDA has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programmes and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorised attempts to upload or alter information, or otherwise cause damage.
Access, Correction and Deletion of Information
ADDA will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the application is maintained.
Additionally, users have the right to delete any non-Abu Dhabi Government record; to do so, please contact Abu Dhabi Government Contact Centre for more details.